Ross Office Supplies | Office Supplies in Bristol and the West of England

Ordering Methods

		Orders may be placed directly through your dedicated Sales team. Order confirmation can be emailed or faxed through upon request. Please Call: 0117 955 8855

		You may email your order directly to your dedicated Sales person, who will have given you their direct email address when your account was set up. For first time enquiries please either use our enquiry form or email: sales@rossoffice.co.uk

		All faxes will be received directly by your Sales team. Any illegible items requiring clarification will be discussed with the appropriate order personnel. Confirmation of order receipt may be provided by request. Please fax: 0117935 0518

		Orders received through the post are distributed to the relevant Sales teams. Please post to: Ross Office Supplies 55 Days Road, St Phillips, Bristol BS2 0QS

		We have a secure, easy to use online ordering site. The encryption level is 128-bit SSL and therefore provides a secure environment for transactions. All movements are monitored by our IT team and may be traced back to the specific user if required. Please contact your sales team to set up an account. To view the site please click here.

Stock Control

Individual Stock Control is a unique service Ross offers it's busier clients. This service allows you to pre-arrange a visit from a member of your personal sales team, at a time that's convenient to you, who will ensure your stationery cupboard is fully stocked in accordance with minimum levels preset by you. A customer stationery list is produced specific to your company and order forms are designed. An 'additional list' can be pined to your cupboard to allow extras to be ordered (with authorisation) as and when required.

Stationery is standardised - The choice is limited to end-user, therefore keeping costs low. E.g. Bic pens instead of Parker! Stock levels are always kept to a minimum so no running out of stock! We do the leg work which allows your department to do their own job rather than dealing with stationery issues.

Delivery

Orders should be received by 16.30 hours to ensure a next day delivery. This excludes furniture, print and special order products of which you will be advised by your Sales representative. Orders for delivery to new accounts outside Bristol, the West of England, South and West Wales may require payment before delivery.
All deliveries are made during a normal working day, Monday to Friday, between 09.00 hours and 17.00 hours, unless by prior arrangement. All our delivery drivers are supplied with a mobile phone so not only can they keep in contact with base but our sales people can also contact them throughout the day to answer any queries.

Deliveries on Specific Days

If required Ross can control the release of orders for delivery of goods on specific days, for example when a daily delivery is not required and a weekly delivery may be more suitable for a particular site.

Regular Timed Deliveries

All deliveries are made before or between specified times. this service proves invaluable when managing a busy reception or goods in area.

Direct Deliveries

Where the quantity of a product ordered warrants it, items can be delivered directly from the supplier to yourselves. If this were the case then you would be advised of the expected delivery date and the supplier who will make the delivery.

Special items will be delivered by the date agreed at the time the order is placed.

Ross produce a daily back order report. Your Sales Co-ordinator will check the progress of these orders on a daily basis. For any item that will be delivered late, they will contact your order point at least two days before the item was due for delivery. They will then offer alternatives or a new delivery date.

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Ross Office Supplies is a limited company registered in England and Wales | Registered number: 720130 | Registered address: 55 Days Road, St Philips, Bristol BS2 0QS
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